Last updated: 8 October 2026
Swiss Stem Cell Limited respects your privacy and is committed to handling personal information responsibly and in accordance with applicable laws and regulations.
Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit an enquiry, communicate with our team, use our website or services, or become a client.
This may include your name, contact information, country or region, enquiry details, account information, transaction or administrative information, and other information reasonably necessary to respond to or manage your relationship with us.
Please do not submit medical records, identity documents or other sensitive information through general website enquiry forms unless specifically requested through an appropriate channel.
How We Use Information
We may use personal information to:
- respond to enquiries and requests;
- communicate and coordinate with you;
- manage accounts, appointments and client administration;
- provide quotations, invoices and related administrative services;
- maintain website and account security;
- comply with applicable legal, regulatory and operational requirements; and
- protect our legitimate business and legal interests.
Submitting an enquiry does not automatically enrol you in marketing communications.
Sharing of Information
We do not sell or rent personal information for third-party marketing.
Information may be disclosed where reasonably necessary to authorised personnel, professional advisers, service providers or other parties supporting our operations, subject to appropriate confidentiality and security requirements.
Information may also be disclosed where required or permitted by applicable law, regulation, court order or lawful authority.
Medical and Clinical Information
General website enquiries are intended for general information and coordination and are not intended for the submission of detailed medical or clinical information.
Medical assessment, clinical decisions and treatment are matters for appropriately qualified medical practitioners. Where medical or sensitive information is required, appropriate processes may be used separately.
Security
We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic communication, internet transmission or information-storage system can be guaranteed to be completely secure.
Retention
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, our legitimate administrative or business requirements, and applicable legal or regulatory obligations.
Information that is no longer reasonably required may be deleted, anonymised or otherwise securely disposed of, subject to applicable requirements.
Your Privacy Rights
Subject to applicable law, you may contact us to request access to or correction of your personal information, or to make another privacy-related request.
We may take reasonable steps to verify your identity before processing a request and may retain information where required or permitted by law.
Cookies and Website Technologies
Our website may use cookies or similar technologies that are necessary for website functionality, security, language preferences and other approved purposes.
Additional technologies may be introduced from time to time in accordance with applicable requirements and this Privacy Policy may be updated accordingly.
External Services
Our website may contain links to or interact with third-party services. Those services operate under their own terms and privacy practices, and Swiss Stem Cell is not responsible for their independent privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal requirements or privacy practices. The latest published version will apply from its stated effective or updated date.
Contact
For privacy-related enquiries or requests:
Swiss Stem Cell Limited
Company Registration No. 3328653
Hong Kong
Email: privacy@swiss-stem-cell.com
